Policies at Keep Up Creations
Shipping and Delivery
What You Need to Know
Shipping Methods: USPS is the primary shipping carrier used by Keep Up Creations. Should you desire a different shipping method, please let us know.
Packaging: Keep Up Creations' products are vacuum sealed (unless size or shape prohibit) then placed in a shipping container most appropriate.
​
Costs: We do our best to keep the costs of shipping down by selecting size appropriate shipping envelopes or boxes, creating less filler and less weight. However, we have not harnessed the power to dictate the prices set forth by the USPS or other carriers. We will work with you to find the best and most economical shipping.
Return and Exchange Policies
The Small Print
Returns: Keep Up Creations anticipates your cats will love their toys so much you will see no need for a return. As a small business, we are unable to accept returns, at this time.
​
Exchanges: Those with a history with cats know that sometimes they can be particular about what suits their fancy. We are confident in the quality of the inspired innovations we handcraft and are certain your cats will love their playtime enhancements (toys). As a small business, we do not offer exchanges, at this time.
Privacy Policy
Trust Us with Your Information
The privacy of your information is vitally important to us. We do not sell nor share any information that is given to us. Those details are utilized to help us improve our website and its reach, ship your products, or send emails to update you on the newest releases or sales.
​
We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.
​
Third-party banking systems are used to verify your payments and all information you release to them is sheltered under their protection policies.
​
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
​
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
​
If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at Handcrafted@KeepUpCreations.com.