Policies at Keep Up Creations
Order Processing, Shipping, & Delivery
What You Need to Know
Shipping Method:
Keep Up Creations primarily ships orders through the United States Postal Service (USPS). Our standard shipping method is USPS Priority Mail Express using a USPS Priority Mail Express padded envelope. If your order requires a larger shipping container, we will select the most appropriate USPS packaging for your order. If you have a specific shipping request, please contact us before placing your order and we'll do our best to accommodate you.
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Processing Time:
Because our products are handcrafted in small batches, orders generally ship within 2–3 business days of purchase. Some items may require additional preparation time. If your order will require more than 3 business days to prepare, we will contact you.
Packaging:
Our products are vacuum sealed whenever the size and shape of the item allow. They are then packaged in the most appropriate shipping container for the order, with care taken to protect your purchase while minimizing unnecessary packaging materials.
Shipping Costs:
We do our best to keep shipping costs as reasonable as possible by selecting appropriately sized shipping containers and minimizing unnecessary packaging and weight.
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Shipping rates are determined by the USPS and other carriers and are outside our control. Our current standard shipping charge reflects our effort to keep your cost as low as possible while covering the cost of shipping. If an order requires a different shipping method or container, we will work with you to find the most economical option available.
Returns, Exchanges, & Product Concerns
The Small Print
Returns
We make our toys by hand with the hope that your cats will find some new favorites. We also know that cats have opinions of their own—and sometimes those opinions surprise us!
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Because of the nature of our products, we are unable to accept general merchandise returns at this time.
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Exchanges
For the same reason, we are unable to offer exchanges simply because a cat decides a particular toy isn't their cup of catnip. We wish we could guarantee that every cat will love every toy, but we have yet to discover a way to consult them before they place an order. 😉
Something Wrong with Your Order?
We stand behind the quality of the toys we handcraft. If your order arrives damaged, you receive something other than what you ordered, or you have a concern about the construction or workmanship of a toy, please contact us.
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We'll work with you to make things right and determine the best solution for the situation.
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Please contact us before sending anything back. We'll let you know what to do if a return is necessary.
Privacy Policy
Trust Us with Your Information
The privacy of your information is vitally important to us. We do not sell nor share any information that is given to us. Those details are utilized to help us improve our website and its reach, ship your products, or send emails to update you on the newest releases or sales.
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We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.
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Third-party banking systems are used to verify your payments and all information you release to them is sheltered under their protection policies.
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Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
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We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
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If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at Handcrafted@KeepUpCreations.com.