Policies at Keep Up Creations
In today’s online shopping market, we believe that honesty is the best policy. That’s why we designed the most generous, fair and transparent store policy for our customers. Read the following sections to find out more about how we ship or exchange products, or about how we secure your personal data. Please don’t hesitate to contact us if you have any questions!
Shipping and Delivery
What You Need to Know
Shipping Methods: Presently the USPS is utilized for shipping all products. If you prefer another carrier, we are willing to accommodate, but it may add an extra day or two to your expected arrival as we will have to locate a depot close to us.
Packaging: All products are packaged first in plastic zip bags (ie. Ziplock) then contained in a cardboard box (re-used from a home delivery of other goods). The plastic zip bag is to protect your products in the shipping and delivery time period. Should your box be dropped or sat in a puddle, we do not wish your purchases to be damaged in the process. If you do not wish your anticipated items to be sealed in plastic zip bags first, simply let us know.
​
Costs: We do our best to keep the costs of shipping down by selecting size appropriate shipping boxes, creating less filler and less weight. However, we have not harnessed the power to dictate the prices set forth by the USPS or other carriers. We will work with you to find the best and most economical shipping, should you desire another carrier other than the USPS.
Returns
The Small Print
Return Policy: As these are handcrafted originals, many being exclusive and one-of-a-kind, returning them is not ideal. However, if there is a flaw in the construction that is encountered within the first seven days, we would discuss the possibility of a return. (Flaw in construction equates to a seam that tears with normal use and within seven days or fabric that pulls apart in an unexpected manner with normal use and within seven days.)
​
Exchange Policy: Those with a history with cats know that sometimes they can be particular about what suits their fancy. We are confident in the quality of our organic catnip and all-natural Silvervine and are certain that even if your cat does not like one they will surely love the other. As a small business, we do not offer exchanges, at this time.
Privacy Policy
Trust Us with Your Information
The privacy of your information is vitally important to us. Any details you choose to share with us are maintained on a hard drive that is not accessible apart from our main computer, keeping your information safely contained.
​
We do not sell nor share any information that is given to us. Those details are utilized to help us ship your products or send emails to update you on the newest releases or sales.
​
Third-party banking systems are used to verify your payments and all information you release to them is sheltered under their protection policies.