Frequently Asked Questions
You Asked; We Answered.
Looking for more information regarding one of our products, custom orders, or a pending order? Here is our list of frequently asked questions for some quick answers. If the answer you seek is not here, please get in touch with us.
What do you use for your fillers?
With a primary focus on cat products, any fillers we use are focused on what cats prefer - catnip and Silvervine. The catnip we use is organic and human-grade (makes an incredible tea!), with soon to be coming from our own organic garden. We purchase in Silvervine powder from two sources, both are all-natural.
To fill out some products we use polyfill or recycled cotton fabric (using older or worn-out fabric in a new way rather than tossing in the trash heap). The polyfill and recycled cotton fabric are catnip-infused (or Silvervine-infused for those products).
If you purchase a Squeaker Block, the squeaker is plastic and size appropriate.
What are the payment options?
We are able to offer PayPal and Venmo, only PayPal on site, though. If there is another payment method that you need to utilize, let us know. We will try to work with you to arrange that payment.
What is your return policy?
As these are handcrafted originals, some exclusive and one-of-a-kind, returning them is not ideal. However, if there is a flaw in the construction that is revealed within the first seven days, we would discuss the possibility of a return. (Flaw in construction equates a seam that tears with normal use and within seven days or fabric that pulls apart in an unexpected manner with normal use and within seven days.)